Method 1ĭo not specify a global catalog server when you create your Outlook profile.
#KB3114893 CANNOT INSTALL OFFICE 2007 UPDATE#
If you cannot install the update at this point, please use one of the following methods as a workaround until you can install the update. To resolve this problem, install the update from the following article:įor more information, click the following article number to view the article in the Microsoft Knowledge Base:ĩ68858 Description of the Outlook 2007 hotfix package (Outlook.msp): April 30, 2009 In this example, is the FQDN of the Exchange server in the contoso domain and is the DNS server in the Outlook client domain (fourthcoffee). The following example shows a failed nslookup from a client for such a topology:Ĭ:\Users\User1>nslookup Īddress: IP address of If your DNS configuration cannot resolve the FQDN of the server in the other domain, you can use the nslookup command on the Outlook client to see whether it returns the correct IP address for the server. Such an Exchange server is typically a single Exchange server that is also a GC. This can also occur on non-SBS servers in which the Outlook client and the Exchange server are in different domains. For example, after you connect to an Exchange server by using a wireless router, the router cannot route traffic from the client to an FQDN such as “." This is a typical FQDN that is returned by a Microsoft Small Business Server. In some topologies, a referral from the Exchange server for a GC returns an FQDN that is not routable from the client computer. Therefore, if you specify the global catalog as the Exchange server name and you do not have Exchange installed on the global catalog server, there is no way for the global catalog server to give you the Exchange server information. However, Outlook does not support DSProxy after the installation of the update, and it cannot reach your global catalog server.Ī global catalog server does not support the Referral service. If you have the "No RFR Service" registry value set to 1 on the Exchange server the server is effectively configured to always use DSProxy. After you install the update, Outlook always assumes that you are connecting to an Exchange 2000 Server mailbox, or later versions, and always uses the Referral service when you create a new profile.
#KB3114893 CANNOT INSTALL OFFICE 2007 CODE#
This problem occurs because of a code change in Outlook 2007 that is included in the update from KB article 961752. Unable to connect to retrieve additional data You may also receive the following error when you click theĭelegates tab in the Options dialog box in Outlook: For example, the FQDN of the server may be. The fully qualified domain name (FQDN) of your Exchange server cannot be accessed from your Outlook client. You specify the name of a global catalog (GC) for the server name in your Outlook profile settings, and the GC is not an Exchange server. The Microsoft Exchange Server mailbox server has the No RFR Service registry value set to 1.įor more information about the registry path, click the following article number to view the article in the Microsoft Knowledge Base:ģ02914 How Outlook 2000 accesses Active Directory This problem occurs when any one of the following conditions is true: Outlook must be online or connected to complete this action. The connection to Microsoft Exchange is unavailable. Verify you are connected to the network and are using the proper server and mailbox name.
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